Frequently Asked Questions

Please e-mail help@SchneidersPromo.ca for support.

Purchase any Schneiders^® Participating products between June 5, 2024 and July 16, 2024 at participating Canadian retailers.

Participants with a qualifying receipt have until 11:59:59 P.M. EST on July 31, 2024 to upload a receipt.

Limit of five (5) Rewards per household. The five (5) Rewards can be at any Reward level, while supplies last.

First and Second level Rewards will be sent by parcel mail to participant’s residential address. Third level Reward (an E-Gift card) will be sent by e-mail from SchneidersPromo@thehatcherymg.com. All Rewards will be sent within a six (6) week period from the date the Reward confirmation e-mail was sent. It is the participant’s responsibility to check their residential mailbox or e-mail account, whichever is applicable, for their Reward. If you are to receive multiple Rewards, each Reward may be sent separately and not necessarily in one (1) package.

The reason you received an “invalid” e-mail is because there was something missing, incorrect, the photo was not readable for our processing team to review OR if your purchase was made online it was not a PDF file of your entire pick up or delivery confirmation e-mail.

You can e-mail Help@Schneiderspromo.ca for support. You can also re-submit your receipt under your same account. There is no need to use a different e-mail account.

For effective processing, please ensure the below is captured in your photo or PDF submission:

For in-store purchases:
A photograph of your entire original Sales Receipt clearly showing the entire Sales Receipt (all four corners) and without any folds, shadows, or obstructions. If the Sales Receipt cannot fit within a single photo or is double-sided, multiple photos can be uploaded as part of a single Qualifying Purchase Submission.

The photo of your Canadian retailer’s Sales Receipt must clearly identify the retailer’s name and address; the date and time of the purchase; identify each Participating Product purchased; including a product description and unit price for each Participating Product purchased; transaction sub-total; total dollar amount of the entire Sales Receipt purchase; identify any coupons or discounts received; any applicable taxes; and method of payment. Sales Receipts that identify the word “duplicate” on the Qualifying Purchase Submission will be deemed invalid.

For online purchases:
After your order has been picked up or delivered, proceed to your e-mail account and find your retailer’s e-mail confirmation referred to as an order pick-up confirmation or delivery confirmation record and save this e-mail as a PDF file. There is a chance that your pick-up or delivery confirmation consists of multiple pages – all pages must be included within your saved PDF file which will form part of your Qualifying Purchase Submission.

Your pick-up or delivery confirmation must clearly identify the following: a participant's e-mail account, your personal name and it must be consistent with the name submitted on the Offer Registration Form; your delivery and contact address which must be consistent with the address submitted on the Offer Registration Form; Retailer name; order or transaction number; Retailer pick-up location; your purchase date and time; the order delivery or pick-up date and time; identify all products purchased including each of the Participating Products purchased including the product descriptions and unit price; transaction sub-total; the total dollar amount of your entire purchase; identify any coupons or discounts received; any applicable taxes and method of payment.

Please refer to the Full Terms & Conditions to learn more.